Muscle Foundation - Delivery Information

At Muscle Foundation, we want your experience of buying supplements to be simple and stress free.  Here's what you need to know about your supplement delivery:

WHAT HAPPENS WHEN I MAKE AN ORDER?

You'll receive an initial confirmation email when your order has been submitted. Once your payment clears and dispatch information is available, we'll email you an order tracking number.

WHEN WILL MY SUPPLEMENTS ARRIVE?

Most customers receive their supplements in 3-5 business days! As long as:

  • You order before 3pm (AEST) Monday - Friday
  • You use a payment method with instant clearance, like credit card or Paypal
  • Your parcel is less than 5kg in cubic weight. (Some bulky goods will not apply)
  • You are not in a remote location

Please note parcels going via Australia Post (NT, PO Box, Defence Addresses) and bulky parcels going to WA may take longer than 3-5 business days.

If your order weighs more than 5kg or is bulky. Heavy or bulky orders are sent by road. We'll send you details of how to track your order by email.  By entering custom delivery instruction on checkout you are taking all responsibly for loss or damage of your order. Muscle Foundation will not be liable for any loss that may occur.

HOW MUCH DOES DELIVERY COST TO MY ADDRESS?
The prices for all products include the price of shipping. This means there are no additional charges on top of the price of the product for delivery.

 

 

WHAT HAPPENS IF I'M NOT HOME WHEN MY ORDER COMES?

Our shipping partners do not require a signature to leave a parcel, we recommended that you provide your work address for delivery if you won't be home during business hours. Please ensure you read our terms and conditions before ordering.


HOW DO I TRACK MY ORDER?

We will ship your order with one of two transport services.  We choose your delivery service based on which company will get your order to you the fastest!

WHERE ARE MY SUPPLEMENTS RIGHT NOW?

You can easily track your order status with the tracking number and service provider details provided in your dispatch email. To track your order now please find below links to our two transport partners: 

Australia Post Tracking 
Sendle

 

MY ORDER HAS NOT ARRIVED ON TIME!

If your has not been delivered in the expected time please reach out to us at musclefoundation@gmail.com and one of our customer service staff will track down your order as soon as possible. 

MY ORDER ARRIVED BUT IT IS MISSING A PRODUCT OR ONE OF THE PRODUCTS ARE DAMAGED!

If you receive the wrong item or your order has been damaged in some way please reach out to us at musclefoundation@gmail.com and one of our customer service staff will contact you as soon as possible.

DO YOU SHIP INTERNATIONALLY?

At this point in time we are unable to ship outside of Australia. This is something we are working on to be able to do in the future and will update all our customers as soon as this changes.

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